Sint Maarten · St Martin → St Barth
13 daily crossings from Philipsburg and Marigot — refundable fares, business-class seating, and airport-to-dock shuttle added at checkout. One booking, whole journey.
Terms, privacy and passenger responsibilities
These General Terms & Conditions govern the sale of ferry reservations and related travel products by St Barth Ferry LLC, through StBarthFerry.com. They are effective from 15 February 2023 and should be read together with our Privacy Policy below.
This page is provided for customer transparency and operational protection. Nothing on this page limits or excludes any rights that cannot be limited or excluded under applicable law. If you have a concern about a booking or a charge, please contact us before filing a payment dispute.
StBarthFerry.com sells electronic ferry reservations and may act as a booking agent or reseller for independent transportation operators.
The transport service is provided by the carrier named on the ticket. Operators control schedules, boarding, check-in rules and refund authorization.
Reservations are non-refundable unless specifically authorized by the operator. Any authorized refund is subject to a 20% service charge.
We collect and process personal information only as needed to provide travel services, process payments, comply with law and protect the business.
Important refund notice
Tickets issued for transportation operated by Blue Peter Charters N.V., doing business as Great Bay Express, are non-refundable unless written authorization is provided directly by Great Bay Express or unless a refund is otherwise required by applicable law. StBarthFerry.com cannot override the refund policy of Great Bay Express. When a customer purchases a Great Bay Express ticket through StBarthFerry.com, the customer agrees that StBarthFerry.com may be obligated to pay the operator even if the customer later files a payment dispute or chargeback.
This highlighted no-refund policy applies specifically to transportation operated by Blue Peter Charters N.V. dba Great Bay Express. Other operators may complete payment and refund handling through their own procedures.
A refund for a Great Bay Express ticket generally requires written approval from the operator. Verbal statements, customer preference, missed travel or changed plans do not automatically qualify.
StBarthFerry.com will review genuine hardship, operational failure, duplicate charges, manifest errors and other legitimate issues in good faith, even where doing so creates cost to the business.
General Terms & Conditions
By using this website or purchasing a travel product, you confirm that you have reviewed the booking details — passenger information, route, operator, travel date and travel time — and that you accept the Articles below before payment.
The product offered is an electronic ferry reservation, which may include an e-ticket depending on the specific route's policy. The client is responsible for complying with all check-in requirements. Refunds are granted at the seller's discretion, subject to operator authorization.
By making a reservation, the client waives the right to initiate a credit card dispute against the seller and agrees to compensate the seller for any losses incurred due to such disputes within 15 days. The client also waives any rights afforded under domestic or foreign credit or agency legislation, except to the extent such rights cannot be waived under mandatory applicable law.
All reservations are non-refundable unless specifically authorized by the operator. Refund requests must be confirmed directly by the ferry operator.
Where a refund is authorized, any refund issued is subject to a 20% service charge.
The buyer is responsible for meeting all passport and visa requirements for entry into any port of call. Failure to meet these requirements does not qualify for a refund.
These conditions govern the sale of travel tickets via the St Barth Ferry website. A contract is established upon successful payment, and a confirmation is sent to the buyer's email; tickets include relevant port and luggage fees. If electronic payment is incomplete, the purchase is voided. Tickets must be presented in printed form together with valid identification at the check-in desk.
The transport service is provided by the carrier named on the ticket. Where multiple carriers are involved, all names will be listed. St Barth Ferry is not liable for damages due to force majeure or events beyond its control.
Timetables and prices are updated regularly but cannot be guaranteed. Customers are advised to confirm departure times 12 hours prior to travel. Minor changes and delays may occur, and St Barth Ferry will notify customers of any significant changes.
Tickets can be purchased online up to 2 hours before departure, subject to carrier and occupancy conditions.
Refunds are possible under specific conditions and must be requested at least 48 hours prior to departure. Non-refundable and non-amendable tickets are clearly marked. Re-booking is possible up to 24 hours prior to departure.
Information on travel ticket prices is available on the website. An online service fee of 20% per ticket applies. Payments can be made using Maestro, MasterCard or Visa.
St Barth Ferry reserves the right to change these terms in accordance with its business policies and legal obligations. These terms are effective from 15 February 2023 and are available on the website. Customers retain any mandatory rights that cannot be waived under applicable consumer, payment-card, data-protection or travel laws.
St Barth Ferry provides secure online shopping through 3D Secure authentication on supported cards.
Tickets purchased via partners are subject to that partner's terms and conditions. St Barth Ferry is not liable for cancellations or errors made by partners.
Article 14 — Passenger luggage & liability
All luggage, personal effects, baggage, parcels and any other items brought on board by the Passenger travel entirely at the Passenger's own risk. Go Fast Ferry LLC and StBarthFerry.com shall not be responsible or liable for loss, theft, delay, misdelivery, damage, deterioration or destruction of any luggage or packages — whether carried by the Passenger, stored in designated areas, placed in cargo holds or handled by crew members — except where liability cannot be excluded under mandatory applicable law.
Passengers remain solely responsible for the supervision, handling, packing and security of their luggage and packages at all times, including during embarkation, disembarkation and transit. No declaration of value shall be accepted, and no special custody or safekeeping agreement shall be implied or created, whether expressly or tacitly.
To the fullest extent permitted under applicable United States maritime law, including general maritime principles, and European Union and French maritime law — including but not limited to Regulation (EU) No 1177/2010 and the French Transport Code — Go Fast Ferry LLC and StBarthFerry.com exclude any liability for indirect, incidental or consequential damages relating to luggage or packages, including but not limited to loss of use, financial loss or personal inconvenience.
Nothing in this Article shall exclude or limit liability for death or personal injury resulting from gross negligence or willful misconduct where such exclusion is prohibited by mandatory law. In jurisdictions where limitation of liability is required, any liability shall be limited to the minimum amount prescribed by the applicable maritime conventions, statutes or regulations.
By purchasing a ticket and boarding the vessel, the Passenger expressly acknowledges and accepts this allocation of risk regarding luggage and packages, in accordance with standard ferry transport practices and maritime transport protocols.
Refunds and cancellations
Refund eligibility depends on the operator involved, the timing of the request and any written authorization received from the operator. St Barth Ferry reviews requests in good faith but cannot guarantee a refund where the operator's policy does not allow one.
All reservations are non-refundable unless specifically authorized by the ferry operator.
Refund requests must be confirmed directly by the operator. StBarthFerry.com cannot override an operator's refund policy.
Where a refund is possible, it must be requested at least 48 hours prior to departure. Re-booking is possible up to 24 hours prior to departure.
Any authorized refund is subject to a 20% service charge. The 20% online service fee per ticket may be non-refundable once a booking has been processed.
Payment disputes and chargebacks
By making a reservation you agree to contact StBarthFerry.com and allow a reasonable opportunity to investigate before initiating a payment dispute, chargeback or bank claim, and to compensate the seller for losses caused by an unjustified dispute within 15 days. This helps us verify the booking, contact the operator, review the facts and attempt a fair resolution.
Filing a chargeback does not automatically cancel your obligations under these terms or the operator's policy. StBarthFerry.com may submit evidence to the payment processor, issuing bank, operator and dispute reviewer to show that the booking was authorized, issued, delivered or subject to a disclosed non-refundable policy. Nothing here limits mandatory payment-card rights that cannot be waived under applicable law.
Privacy policy
This Privacy Policy explains how St Barth Ferry LLC collects, uses, stores, shares and protects personal information. It is drafted to reflect common GDPR, EU, U.K., U.S. and international privacy principles for travel booking services.
St Barth Ferry LLC operates StBarthFerry.com and related travel service pages. We provide online ferry reservations, transportation services, VIP service inquiries, private boat inquiries and customer support for travelers in the St Maarten, St Martin and St Barth region.
We may collect name, email address, telephone number, billing address, passenger names, nationality, passport or ID details when required for travel, travel dates, route selections, service requests, payment confirmation records, support messages, IP address, device information and website usage data.
Where GDPR or similar laws apply, we process personal information to perform a contract, take steps before entering a contract, comply with legal obligations, pursue legitimate business interests, protect against fraud, manage disputes and, where required, based on consent.
We use information to process bookings, issue confirmations, coordinate operators, arrange transfers, respond to inquiries, provide customer support, manage refunds and disputes, prevent fraud, maintain records, improve the website and comply with legal or tax obligations.
We may share necessary information with ferry operators, transportation providers, VIP service providers, private boat operators, payment processors, fraud prevention vendors, email providers, hosting providers, legal advisers, banks, card networks and authorities where required by law. We do not sell your personal information.
Because travel services may involve the United States, Sint Maarten, Saint Martin, St Barth, the European Union and other jurisdictions, personal data may be processed or transferred internationally where necessary to provide services, process payments or meet legal requirements, with appropriate safeguards where required.
We keep personal information only for as long as reasonably necessary for booking fulfillment, customer service, accounting, tax compliance, legal obligations, fraud prevention, dispute defense and business record keeping.
We use reasonable technical, organizational and administrative safeguards designed to protect personal information. Card payments are processed by PCI-compliant payment providers using 3D Secure; StBarthFerry.com does not store full card numbers, only transaction references needed for support and accounting.
We may use cookies, analytics technologies and similar tools for essential website functions, security, performance measurement, booking flow support and marketing analysis. You can manage cookie preferences through our cookie banner and your browser settings where available.
Our services are intended for adults booking travel. Passenger details for children may be collected only when provided by a parent, guardian or responsible adult for booking and travel documentation purposes.
We may update these terms and this privacy policy from time to time to reflect operational, legal, regulatory or business changes. The version published on the website applies unless a different effective date is stated.
Your privacy choices
Depending on your location and applicable law, you may have the following rights. We may need to verify your identity before responding to a request, which you can make through our contact page.
Request a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion where retention is no longer required by law or legitimate business need.
Ask us to limit processing in certain circumstances.
Request portable data where applicable and technically feasible.
Object to certain processing, including some marketing uses.
Contact our team before filing a bank dispute so we can review the booking, contact the operator where needed and try to resolve the issue fairly.
